Annual Reports

University Settlement's 2009 Annual Report can be downloaded here.

Our 2008 Annual Report can be downloaded here.

You may request to have a copy of these annual reports mailed to you by contacting Ena Mulic at 416-598-3444 ext. 223.

Strategic Plan
2007-2010

Vision
Our vision is a community that is safe and healthy, and where individuals from all social classes and cultures mix freely, respecting one another.  In this place, people’s basic needs are met and they have the opportunity to grow and learn through participation in artistic, cultural, recreational and educational opportunities.

Mission

University Settlement helps individuals and families to learn and grow by engaging them in social, cultural, recreational and educational opportunities. Founded in 1910, University Settlement is committed to enhancing the quality of life of the people in the diverse communities we serve.

Values
At University Settlement, we as staff, volunteers and Board:

• Value partnerships and teamwork.
• Strive to be responsive to the community’s needs.
• Celebrate the diversity of our community and endeavour to operate with equity and fairness.
• Believe in being accountable and transparent to our stakeholders.
• Work towards excellence in all that we do.

Strategic Directions

Assess our mission in light of current community needs and align our programs and services accordingly.

• Identify priority populations for University Settlement to serve
• Clarify University Settlement’s role in the community
• Review current programs and ensure that we are meeting community needs

Create a more coordinated service delivery model for our clients and staff.

• Design a model of service delivery that reflects community and family needs and that employs a client-centered approach
• Develop interdepartmental collaborations that facilitates access to our range of services and programs
• Create a marketing/outreach strategy that reflects our new service model

Create a healthy, positive environment within University Settlement and in the surrounding community.

• Create a positive work environment that promotes diversity, open dialogue, health and safety, learning and opportunity for growth for staff
• Establish University Settlement as a place for community developed and directed programs and services
• Promote mechanisms for feedback from the community on programs and create processes to identify unmet needs

A copy of the strategic plan can be downloaded here. A Chinese version of the strategic plan can be downloaded here.

Privacy/Confidentiality Policy
Our Privacy policy can be found in pdf format in the following languages:

• English
• Chinese
• Farsi

Communicable Diseases and Sanitary Practice

Our Communicable Diseases and Sanitary Practices policy can be found in pdf format in the following languages:

• English
• Chinese
• Farsi

Client Rights and Code of Behaviour

Our Client Rights and Code of Behaviour policy can be found in pdf format in the following languages:

• English
• Chinese
• Farsi

Community Complaints Policy

Our Community Complaints policy can be found in pdf format in the following languages:

• English
• Chinese
• Farsi